Frequently Asked Questions

Q: What is your shipping policy?
A: We offer free shipping on all UK orders. Most items arrive within 7–20 business days, depending on the product and supplier location. Larger or specialty lighting items may take up to 30 days.

Q: Where do you source your products from?
A: Our products are carefully selected from trusted suppliers in the UK and overseas to provide the best variety of modern, high-quality lighting.

Q: Do you have a physical store?
A: Not currently — SunLume operates exclusively online, which helps us keep our prices competitive and deliver directly to your door.

Q: Can I return or exchange a product?
A: Yes! We offer a 14-day return or exchange policy on all products. Please see our Return & Refund Policy for full details.

Q: How can I contact customer support?
A: You can reach us through our Contact page or by emailing support@sunlume.co.uk. Our team is available Monday to Friday, 9 AM – 5 PM (GMT).

Q: Are your products authentic and high quality?
A: Absolutely! We’re committed to offering only authentic, high-quality lighting from verified suppliers to ensure complete customer satisfaction.